Frequently Asked Questions
- What time is check in and check out?
- Check-in from 12:00 p.m. and check-out before 12:00 p.m.
- Can I leave the room late?
- Yes, inform reception of your needs.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes.
- Do the rooms have a balcony or terrace? Can I reserve one?
- No.
- Are there non-smoking rooms?
- Yes.
- How many storeys does the building have? Is there a lift?
- 3 basement+ground floor+10. The hotel has 4 lifts (elevators) and 2 service lift.
- Is there air conditioning in the rooms? Does it work all year round?
- Yes, all year round.
- Is your hotel adapted for the handicapped?
- Yes.
- Can you keep my luggage when I leave the room?
- Yes.
- Is there a safe place to park my car? How much does it cost?
- You can in the hotel’s car park. 13 € + VAT (2009).
- Does the hotel have an Internet or e-mail terminal for guests?
- Yes.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
- Yes.
- Do you have a quiet, romantic room? How can I reserve it?
- Yes. Junior Suite. Torre de la Bandera.
- What languages are spoken in Reception?
- Spanish, English and French (24 hours).
- Where may I rent a car?
- At reception.